FREQUENTLY
ASKED QUESTIONS The little things that make a big difference

DINERS CLUB COMPANY CARD
  • What are the criteria for applying for the Diners Club Company Card?
    • Generally businesses will be approved for a Diners Club Company Card where they have 3 years of audited trading history, positive cash flow and net assets in the business consistent with the level of usage expected on the programme. The facility we issue is independent of any banking lines of credit.

      Being an independent, flexible, specialist payment services provider means that we will consider each application on its individual merits. So, if your business circumstances are different and your business is sound then it is still worth talking to us.
  • How do I clarify details on my application?
    • You can either add further information in a free format as an attachment to your application or alternatively simply call us on 0345 862 2935
  • Where do I return my application?
    • Simply scan and return your application via email to newapplications@diners-club.co.uk and follow up with the paper copy in the post to Diners Club International, PO Box 3776, Chester CH1 9YD.
  • How will you notify me that my account is approved?
    • You will be notified by email when your account is approved. The email will contain the application form to distribute to employees.
  • How long does it take to receive a Card?
    • Once we have received and approved your employees applications, the card will be produced and sent to you. Typically this will take 7 to 10 days.
  • How do I add additional cardholders to the account?
    • For each cardholder on the account we will need to receive and approve an employee application. In all circumstances this will require us to satisfy our regulatory obligations of ‘responsible lending’ and to ‘know your customer’. Occasionally customers ask that cardholders are individually liable for their cards. If you choose this product set up then we will need to make a credit decision about each cardholder and ensure appropriate credit facilities based on their individual financial circumstances.
  • What is the liability on the account?
    • We recommend corporate liability for businesses and so the Company Card agreement is corporate liability as standard.  There are however other liability options available which we are happy to discuss with you. Simply call our customer service team on 0345 862 2935 to discuss the options available and why we recommend corporate liability.

  • Who is responsible for paying any late payment charges?
    • The account provides daily online access to the account balance and transaction information, as well as 25 days to pay from the statement date. So, it is unlikely that late payment fees will be incurred.

      Technically late payment charges are the responsibility of whoever is liable for the card account. However, it is common for businesses to make their employees responsible for late payment charges under their expense policy, as it encourages timely expense submission.
  • I have changed my address. What should I do to send you the new one?
    • You can register a change of address simply by calling the Customers Services on 0345 862 2935 (calling from the UK) or 0818 919 944 (calling from Ireland).
  • How do I renew the card when it expires?
    • Cards are renewed automatically and it will be sent to your card address.
DINERS CLUB TRAVEL ACCOUNT
  • What is a Travel Management Company (TMC)?
    • A Travel Management Company is basically a Travel Agency service dedicated to business users. In practice that means a business partner who uses their expertise and buying power to provide a cost and operationally efficient means of keeping your business travellers secure and happy. We can help you find an appropriate TMC for your needs if necessary.
  • Why will a Travel Account help my business?
    • A Diners Club Travel Account can help your working relationship with your TMC and make travel booking more streamlined for your staff. We will work with you to create the right product set for your business to match your business processes – for instance if your business would benefit from multiple Travel Accounts by cost centre or site we can put those in place.
  • How do I clarify details on my application?
    • You can either add further information in a free format as an attachment to your application or alternatively simply call us on 0345 862 2935
  • Where do I return my application?
    • Simply scan and return your application via email to newapplications@diners-club.co.uk and follow up with the paper copy in the post to Diners Club International, PO Box 3776, Chester CH1 9YD.
  • How will you notify me that my account is approved?
    • You will be notified by email when your account is approved. The following day you will receive an email containing your registration details to set up online banking.
  • How soon can I use my account?
    • Your TMC will receive notification of the new account details for use within one working day of account approval – you may then charge trips immediately.

      You will receive an email the day after the application approval email which will contain your registration details to set up online banking.
thetrainline.com STATEMENT ACCOUNT
DINERS CLUB PERSONAL CHARGE CARD
PAYMENTS
  • How do I pay my Diners Club® balance?
    • Outstanding balances should be settled in full by the 'Payment Due By' date on your statement. You can pay:

      By Direct Debit (UK only)
      If you have chosen to pay by Direct Debit, your bank account will be debited on the date shown on your statement. To settle future statements by Direct Debit please print out the Direct Debit form or contact us to be sent a form.

      By cheque, through the post.
      Make your cheque payable to Diners Club International, write your Diners Club account number on the back of the cheque and send it with your Giro slip to: Diners Club International, PO Box 3776, Chester, CH1 9YD

      Please allow 7 working days for UK and 15 working days for Ireland for payment to credit your account.

      At any bank
      Please complete and detach the Bank Giro Credit slip on your statement and hand it, together with your cheque made payable to Diners Club International or cash, to your own bank branch. Payment may also be made at any branch in the UK which will accept payment, however an administrative charge may be made. Please ensure that your full Account number is written on the reverse of the cheque.

      Please allow 4 working days for payment to credit your account.

      To pay more than one account with a single cheque please return all Bank Giro Credit slips indicating the amount to be paid on each and quote all Card numbers on the reverse of your cheque.

      Irish CHAPS payments should be made to: Sort Code 98-50-10 Account 13901632. (Please remember to enter your Diners Club Account Number in the reference field.)

      UK CHAPS payments should be made to: Sort Code 60-40-08 Account 33855463. (Please remember to enter your Diners Club Account Number in the reference field.)

      Online Banking
      If you have registered your current account for online banking, you can settle your Diners Club balance directly from your PC. To arrange a payment or set up a standing order online please enter the following details into the relevant fields on your bank's website:

      UK residents:
      BACS and Standing Orders:
      Sort Code: 62-31-41
      A/c number: 33855463

      Please remember to enter your 10 digit account number in the reference field.

      Irish residents:
      Sort code: 98-50-10
      A/c number: 13901632

      Please remember to enter your 10 digit account number in the reference field.

      Allow up to 4 business days for this payment to credit your account. If you are using a Faster Payment service your payment will credit your account on the same business day or next day if made after 19.00

      International Payments:
      Alternatively you can complete an electronic payment transfer to us via BIC and IBAN:

      For Pound Sterling payments (GBP) please use the following details -

      BIC: NWBKGB2L

      IBAN: GB62NWBK60400833855463

      Please remember to enter your 10 digit account number in the reference field.

      For Euro payments (EUR) please use the following details -

      BIC: ULSBIE2D

      IBAN: IE79ULSB98501013901632

      Please remember to enter your 10 digit account number in the reference field.

      Allow up to 2 business days for this payment to credit your account.

  • How long do I have to pay my balance?
    • The total balance on the monthly statement must be paid by the payment date on your statement.
  • What happens if I do not pay my Diners Club balance on time?
    • If you do not pay the balance on your account by the payment date on your statement then you will have to pay Diners Club's late fee charges monthly in addition to the total balance outstanding until you have fully repaid the amount due on your account. A service charge of 3.5% of the outstanding balance will be charged on the balance and will be charged every month after until full settlement of the total amount outstanding (including charges) is received.

      Your right to use the card may, in the meantime, be restricted on occasions or you may lose the right completely.
  • What should I do if I can’t make my payment?
    • Dealing with financial difficulties
      Unexpected changes in life, such as becoming ill or losing a job are events that can result in money problems. Help is available; the sooner you take steps to sort it out, the sooner you could get back on your feet. Spend some time working out your own personal budget plan and then contact us on 0345 862 2935 (UK) 0818 919 944 (Ireland) so we can look to set up a repayment plan. Contacting us before you miss any payments and sticking to a repayment plan, will ensure you do not incur any charges as detailed in your agreement.

      If you haven’t already done so, you could register for our online banking service to give you constant visibility of your account.

      Who else can help?

      Here are some names and numbers of organisations you can contact for free, confidential and impartial advice.

      http://www.nationaldebtline.co.uk/

      UK


      Citizen’s Advice Bureau

      Citizen’s Advice Bureau is a registered charity that provides advice on a wide range of matters including debt advice. Look for your nearest office in the Yellow Pages under Counselling and advice. Or visit their website
      www.citizensadvice.org.uk

      Money Advice Service (MAS)
      An independent service set up by the Government to help people make the most of their money.
      0300 500 5000 (Monday to Friday 8am-8pm, Saturday 9am-1pm)
      www.moneyadviceservice.org.uk

      National Debtline
      Is part of the money advise trust and provides free, independent advice on how to deal with debt across England, Wales and Scotland for personal and business debt
      0808 808 4000 – Personal (Monday to Friday 9am-9pm and Saturday 9.30am-1pm)
      0800 197 6026 – Business (9.00am to 5.00pm Monday to Friday)
      www.nationaldebtline.co.uk

      Ireland

      Money Advice and Budgeting Service (MABS)
      To locate the details of your local MABS office please visit the following site:
      www.mabs.ie

  • How do I set up a Direct Debit?
    • Diners Club realise that our customers are busy people with little time to worry about paying bills so there is an option to pay by Direct Debit (UK customers only) from a nominated account. To set this up, please call the Customers Services on 0345 862 2935 (calling from the UK) to request a direct debit mandate. Once completed, simply return it to Diners Club for processing.