Card Security

Your PIN (personal identification number) is needed to withdraw cash from automatic teller machines (ATM) under contract to Diners Club. You can obtain up to the equivalent of £600 a week in local currency from literally thousands of 24-hour cash machines located around the world.  

In order to prevent fraud and theft, you should never disclose your PIN number or keep a record of it with your card.

Withdrawals can also be made from thousands of other locations including:

• more than 200 Diners Club offices and 600 participating Citibank branches worldwide
• more than 10,000 Western Union offices in the United States
• Travelex Bureau de Change branches in the UK
• selected international hotels including: Hilton International, Inter-Continental and Meridien.

If you don't already have a PIN for ATM access, simply call our Customer Service Centre and request one to be sent to you.

UK: 0870 1900 011 Ireland: 0818 300 026

If I do not yet have a PIN, how can I request one?

Simply call the Customer Service on UK: 0870 1900 011, Ireland: 0818 300 026. Your PIN will be sent to the address on your statement.

What should I do if I forget or lose my PIN?

Simply call the Customer Service UK: 0870 1900 011, Ireland: 0818 300 026 to request a new one directly. The new PIN will be sent to the address on your statement. The old PIN will be disabled automatically.

What should I do if my card is lost or stolen?

In either case, notify Diners Club immediately on UK: 0870 1900 011, Ireland: 0818 300 026 which is available 24 hours a day, 7 days a week.  Your new card will be issued within 48 hours.